Voice of customer analysis agent demo

Transform 450+ customer feedback data points into actionable executive insights in minutes with Writer Agent Playbooks' Voice of Customer Analysis Engine and Google Sheets integration.

About this course

Analyze hundreds of customer insights in minutes, not weeks
You have customer feedback pouring in from everywhere—survey responses, social media mentions, product reviews, and support tickets. But making sense of it all is a massive undertaking. Manually reading, tagging, and analyzing hundreds of data points to find meaningful trends usually takes product and customer success teams two to three weeks. By the time you have the insights, the data is already old.

In this demo, we show you how to automate the entire process. We run a Voice of Customer Analysis Playbook that ingests roughly 450 data points across four channels from a single spreadsheet, turning raw feedback into a strategic action plan instantly.

The manual grind:

Spending weeks reading and categorizing hundreds of support tickets and reviews by hand
Struggling to accurately calculate sentiment and prioritize feature requests across different platforms
Delaying critical product updates while waiting for the data analysis to finish

The automated analysis:

Instant theme extraction: The agent automatically identifies the top 10 customer themes, complete with mention counts and sentiment percentages.
Clear quantitative metrics: Get an immediate executive overview, including a full NPS breakdown and critical insights by theme.
Prioritized feature requests: Automatically extract and rank the top feature requests directly from the voice of your customers.
Strategic action plans: Receive clear recommendations organized by immediate quick wins for the next 30 days and broader quarterly priorities.

About the instructor

Jeff Geronimo

Lead Learning Consultant

Jeff Geronimo is Lead Learning Consultant on the Customer and Partner Education team at WRITER. With 15 years spanning EdTech and academia, he designs and facilitates the programs that enable customers and partners to build real agentic AI solutions and help them transition from curious to capable.