##### [Enterprise transformation](/content/blog/category/enterprise-transformation/index.html)

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10 min read

# 6 takeaways from our 2023 “State of generative AI in the enterprise” survey

**Writer Team**  |  May 13, 2023

Enterprises are widely embracing generative AI, and they’re using it across virtually every function.

That’s what we found in our survey of 466 directors-and-above at organizations with 1,000 employees or more. In their responses, professionals recognize the significant benefits of [generative AI](/content/guides/generative-ai/index.html), citing productivity, higher-quality output, and cost savings. But they also acknowledged some of the troubling findings, like high ChatGPT usage, despite concerns over data privacy and brand risks. [View the full report](/content/guides/generative-ai-survey/index.html).

Here are some of the things we learned:

## **1. Enterprises are prioritizing generative AI.**

Whether purchasing or using, enterprise employees are using generative AI — a lot. 59% of companies have purchased or plan to purchase at least one tool this year, and nearly one in five companies use _five or more_ generative AI tools.

## **2. Virtually every function is using generative AI.**

Survey respondents see AI usage across their enterprises in virtually every function. Top-using groups are information technology (30%), operations (23%), customer success (20%), marketing (18%), support (16%), sales (15%), and HR (15%).

## **3. ChatGPT is the most-mentioned tool — in both positive and negative ways.**

ChatGPT — the popular, free chatbot from OpenAI — is both the most-used _and_ the most-banned generative AI tool, with 47% citing its usage and 32% citing its banishment or restriction in their respective organizations.

## **4. Companies are aware of generative AI risks.**

Respondents say their companies are aware or very aware of the risks of generative AI (76%), citing data privacy and message consistency as equal chief concerns (both 23%), followed by accuracy (14%). And 60% also say data privacy is important or very important to their company.

## **5. ChatGPT users may be exposing company data more than their employers think.**

Despite the increased security, consistency, and accuracy risks that come with it, 47% of all companies use ChatGPT, and that number counterintuitively goes up to 52% for those in a regulated industry. Moreover, a whole 46% of respondents believe someone in their company may have inadvertently shared corporate data with ChatGPT.

Regulated companies that use ChatGPT: 52%

## **6. Professionals see big benefits in generative AI.**

Respondents say there’s a lot of promise in generative AI tools, citing employee productivity (23%) and higher-quality output (22%) as top benefits. How much productivity? According to 85% of respondents, generative AI boosts productivity by at least 25%. 56% say that number is 50% or more, and 26% say it’s 75% or more.

## **Our advice for enterprise leaders**

With the above takeaways in mind, here’s some advice for getting your arms around generative AI in your company:

- Take stock of what tools your people are using.
- Learn each function’s use cases and benefits to build a business case.
- Make sure tools fit with your data privacy, brand, and regulatory policies.
- Work with IT, security, legal, and brand leaders to establish usage guidelines.
- Incorporate data leakage scenarios into your risk planning.
- Establish editorial guidelines for writing and voice consistency.
- Create an ongoing employee communication and training plan.