The cost savings and business benefits of WRITER

Across the enterprise, employees are bogged down by time-consuming, repetitive work — the perfect job for AI. There's real opportunity to build human-centric use cases that tackle mission-critical processes. But without the right infrastructure, organizations struggle to build, scale, and supervise AI agents. It requires a purpose-built foundation to support enterprise-wide deployment and adoption.

Commissioned by WRITER in April 2025, the Forrester Total Economic Impact™ (TEI) Study helps you weigh benefits and costs of the our end-to-end enterprise AI platform.

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Adoption

is the biggest barrier to becoming an AI-first enterprise

Power struggles, conflicts, silos, and even sabotage — tensions are rising as AI transforms workflows and challenges existing power dynamics.

An overwhelming majority of executives face adoption challenges

71% of execs report adoption challenges and over a third say it’s been a massive disappointment. Meanwhile, nearly half of employees had to figure out AI on their own.

AI is creating tension between IT and other lines of business

There’s significant misalignment over who owns the AI strategy. Collaboration between IT and business leaders is critical, yet 72% of executives say AI solutions are being developed in a silo.

AI champions are crucial to accelerate and enhance adoption

More than 1 out of every 4 employees using AI consider themselves a champion. And 95% of champions are already building tools for their companies or are eager to start.

Who we surveyed

“I purposely only have a one-year plan instead of a three-year plan. That’s because of the pace of innovation. Every day, something new is released. For Writer, our next step is integrating AI into where we already work — connecting it to more of our data to drive better outcomes and integration with tools we already use.”

Senior manager of artificial intelligence, Software