# The cost savings and business benefits of WRITER

Across the enterprise, employees are bogged down by time-consuming, repetitive work — the perfect job for AI. There's real opportunity to build human-centric use cases that tackle mission-critical processes. But without the right infrastructure, organizations struggle to build, scale, and supervise AI agents. It requires a purpose-built foundation to support enterprise-wide deployment and adoption.

Commissioned by WRITER in April 2025, the Forrester Total Economic Impact™ (TEI) Study helps you weigh benefits and costs of the our end-to-end enterprise AI platform.

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### Adoption

#### is the biggest barrier to becoming an AI-first enterprise

Power struggles, conflicts, silos, and even sabotage — tensions are rising as AI transforms workflows and challenges existing power dynamics.

#### An overwhelming majority of executives face adoption challenges

71% of execs report adoption challenges and over a third say it’s been a massive disappointment. Meanwhile, nearly half of employees had to figure out AI on their own.

#### AI is creating tension between IT and other lines of business

There’s significant misalignment over who owns the AI strategy. Collaboration between IT and business leaders is critical, yet 72% of executives say AI solutions are being developed in a silo.

#### AI champions are crucial to accelerate and enhance adoption

More than 1 out of every 4 employees using AI consider themselves a champion. And 95% of champions are already building tools for their companies or are eager to start.

## Who we surveyed

| Company size  | Seniority | Industry   |
|---------------|-----------|------------|
| 10K+         | 11%       | Finserv    | 32%        |
| 5K–9,999     | 13%       | Tech       | 27%        |
| 1K–4,999     | 38%       | Healthcare  | 23%        |
| 100–999      | 38%       | Retail/CPG | 18%        |
| C-suite      | 50%       |            |            |
| Manager      | 21%       |            |            |
| Employee     | 29%       |            |            |

“I purposely only have a one-year plan instead of a three-year plan. That’s because of the pace of innovation. Every day, something new is released. For Writer, our next step is integrating AI into where we already work — connecting it to more of our data to drive better outcomes and integration with tools we already use.”

**Senior manager of artificial intelligence, Software**