Privacy policy

Writer is an artificial intelligence platform for agentic work – we want to give you the ability to build generative AI into any business process securely and safely. We’re also committed to protecting your personal information and honoring your privacy rights.

Overview

This Privacy Policy describes how we collect, use, disclose, and protect data from or about you when we are acting as a data controller. This Privacy Policy does not apply when we are acting as a data processor.

Please make sure to read this Privacy Policy carefully.

Information We Collect About You

Information you provide directly to us

We collect information about you that you voluntarily provide to us when you access or use our Services. This can include:

• Account Information: identifying information such as name, email address, and account credentials.
• Profile Information: profile details such as profile photo, phone number, and your role at a company.
• Payment Information: details collected and processed by our third-party payment processors.
• Communication Information: name, contact information, mailing address, and message contents from interactions with us.
• Inputs and Outputs: personal information included in prompts and responses when using our Services.
• Other information: recordings or transcripts of communications with us, with your consent.

Information we collect automatically

We collect information about you automatically when you access our Services:

• Metadata: usage data and performance information.
• Device Information and log data: details about your device, operating system, and browser.
• Cookies and similar tracking technologies: used for analytics, advertising, and improving your experience.

Information we collect from other sources

We may collect information from various external sources to supplement our data about you.

Information we receive indirectly to train our models

Our models may be trained on publicly available data and licensed data, ensuring privacy by obscuring personal identifiers.

How We Use Your Information

We may use your information for various purposes:

• To provide and administer the Services.
• To respond to requests and provide customer service.
• To contact you regarding updates and promotions.
• To analyze usage and improve our Services.
• To deliver relevant advertising and measure its effectiveness.
• To comply with legal obligations.

Aggregate/De-Identified Information: We may create de-identified information for various uses including research and marketing.

Combined Information: We may combine information collected through the Services with information from other sources.

Legal Bases for Information Use: We rely on contractual necessity, legitimate interests, legal obligations, or consent to process your information.

How We Disclose Your Information

We may disclose collected information to:

• Affiliates and subsidiaries.
• Service providers and advisors.
• Third-Party Services.
• Advertising partners.
• Joint marketing partners.
• Third parties in connection with a business transaction.
• Law enforcement and others for legal reasons.

Marketing and Advertising Practices

We may send you marketing communications regarding our Services or related third-party services. You can opt out of promotional communications at any time.

Security, Retention, and Transferring Your Information

We implement measures to protect your information. We will retain your information as long as needed to fulfill its purposes. Your information may be transferred internationally.

Your Rights and Choices

Depending on your location, you may have rights concerning your personal information, including access, correction, and deletion rights.

Right to manage cookies preferences

California residents have certain rights under the CCPA, including rights to opt out of data disclosures for advertising.

Additional California privacy rights

California residents may request specific information regarding personal data collected and disclosed.

Children’s Privacy

Our Services are not directed to persons under 16. We do not knowingly collect information from children under 16.

Changes to Our Privacy Policy

We may update our Privacy Policy and will post notifications of such changes.

Contact Information

For questions regarding this Privacy Policy, please contact us at privacy@writer.com.