# Privacy policy

Writer is an artificial intelligence platform for agentic work – we want to give you the ability to build generative AI into any business process securely and safely. We’re also committed to protecting your personal information and honoring your privacy rights.

## Overview

This Privacy Policy describes how we collect, use, disclose, and protect data from or about you when we are acting as a data controller. This Privacy Policy does not apply when we are acting as a data processor.

Please make sure to read this Privacy Policy carefully.

## Information We Collect About You

### Information you provide directly to us

We collect information about you that you voluntarily provide to us when you access or use our Services. This can include:

- **Account Information:** identifying information such as name, email address, and account credentials.
- **Profile Information:** profile details such as profile photo, phone number, and your role at a company.
- **Payment Information:** details collected and processed by our third-party payment processors.
- **Communication Information:** name, contact information, mailing address, and message contents from interactions with us.
- **Inputs and Outputs:** personal information included in prompts and responses when using our Services.
- **Other information:** recordings or transcripts of communications with us, with your consent.

### Information we collect automatically

We collect information about you automatically when you access our Services:

- **Metadata:** usage data and performance information.
- **Device Information and log data:** details about your device, operating system, and browser.
- **Cookies and similar tracking technologies:** used for analytics, advertising, and improving your experience.

### Information we collect from other sources

We may collect information from various external sources to supplement our data about you.

### Information we receive indirectly to train our models

Our models may be trained on publicly available data and licensed data, ensuring privacy by obscuring personal identifiers.

## How We Use Your Information

We may use your information for various purposes:
- To provide and administer the Services.
- To respond to requests and provide customer service.
- To contact you regarding updates and promotions.
- To analyze usage and improve our Services.
- To deliver relevant advertising and measure its effectiveness.
- To comply with legal obligations.

**Aggregate/De-Identified Information:** We may create de-identified information for various uses including research and marketing.

**Combined Information:** We may combine information collected through the Services with information from other sources.

**Legal Bases for Information Use:** We rely on contractual necessity, legitimate interests, legal obligations, or consent to process your information.

## How We Disclose Your Information

We may disclose collected information to:
- **Affiliates and subsidiaries.**
- **Service providers and advisors.**
- **Third-Party Services.**
- **Advertising partners.**
- **Joint marketing partners.**
- **Third parties in connection with a business transaction.**
- **Law enforcement and others for legal reasons.**

## Marketing and Advertising Practices

We may send you marketing communications regarding our Services or related third-party services. You can opt out of promotional communications at any time.

## Security, Retention, and Transferring Your Information

We implement measures to protect your information. We will retain your information as long as needed to fulfill its purposes. Your information may be transferred internationally.

## Your Rights and Choices

Depending on your location, you may have rights concerning your personal information, including access, correction, and deletion rights.

### Right to manage cookies preferences

California residents have certain rights under the CCPA, including rights to opt out of data disclosures for advertising.

### Additional California privacy rights

California residents may request specific information regarding personal data collected and disclosed.

## Children’s Privacy

Our Services are not directed to persons under 16. We do not knowingly collect information from children under 16.

## Changes to Our Privacy Policy

We may update our Privacy Policy and will post notifications of such changes.

## Contact Information

For questions regarding this Privacy Policy, please contact us at privacy@writer.com.