##### WRITER FOR support

# Scale exceptional customer help

Streamline support operations, deliver faster resolutions, and maintain brand consistency—all while improving customer satisfaction.

World-class enterprises trust WRITER

“WRITER is our source of truth to make sure that our teams are adhering to the legal and cultural differences for specific countries. It’s so powerful because it enables us to do this all with the touch of a button.”

**Hadley Ferguson**  
Director of Global  
Community Operations

##### SPOTLIGHTS

## AI impact from customer inquiry to customer satisfaction

### SCAN Health Plan empowers teams with AI that deepens their mission and strengthens member trust.

[Watch the webinar](/content/blog/scan-customer-story/index.html)

### A global CPG manufacturer increases output by 4x and decreases time spent by 50% for PDP, social media, and email creation.

[Read the story](/content/blog/dropbox-customer-story/index.html)

### Uber scales central knowledge system to support 40,000 global agents.

[Read the story](/content/blog/uber-customer-story/index.html)

### Salesforce gains 20% productivity increase across multiple use cases, including scaled training modules and help center articles.

[Read the story](/content/blog/salesforce-customer-story/index.html)

### Global tech company transforms service content operations with high quality, compliant, self-service content across markets.

### Telecom provider automates compliance and legal reviews of support content.

### iManage increases support output by 400%, scales knowledge management, and exponentially decreases time to onboard.

[Read the story](/content/blog/imanage-customer-story/index.html)

### Global SaaS provider streamlines localization of support content, ensuring brand consistency while reducing agency costs.

## ai AGENTS

## Transform support into a growth engine

## Personalize interactions, automate content creation, and consolidate knowledge management to reduce customer churn and drive lifetime value.

#### Personalized support automation

Provide support teams with the tools, knowledge, and assistance to personalize customer interactions.

#### **Knowledge consolidation and access**

Eliminate context switching by consolidating knowledge bases, product docs, and policy updates so teams get instant, accurate answers without leaving their workflow.

#### **Personalized response generation**

Deliver personalized support by auto-drafting responses that adapt tone, depth, and detail based on customer type, history, sentiment, and regional requirements.

#### **Automated compliance reviews**

Reduce compliance risk by building in automated reviews for legal terms, regional regulations, and brand guidelines—critical for HIPAA, GDPR, and financial services compliance.

#### Help center content automation

Streamline content creation and reviews to scale knowledge management and support operations.

#### **Ticket resolution to content curation**

Reduce manual work by automatically turning ticket resolutions into help center articles, saved replies, or customer responses.

#### **Knowledge base article automation**

Automate article creation with consistency and brand compliance by generating customer-ready articles from internal documentation.

#### **Content translation and localization**

Maintain brand voice globally by translating and adapting tone across 75+ languages with a specialized LLM.

##### WHY WRITER

## Why support teams use WRITER

#### Turn support into a competitive advantage

Encode your best support practices into WRITER and delegate personalized responses, content creation, and knowledge management—driving faster resolution and higher satisfaction.

#### On-brand and compliant, by default

Automatically apply your brand standards, approved knowledge, and compliance requirements to every support email, help article, or internal presentation—so teams can stay on brand and compliant.

#### Seamlessly integrated with your tech stack

WRITER works natively with your CRM, knowledge base, and collaboration tools—delivering outputs directly where support teams work, without switching tools.

#### A platform business and IT both love

WRITER delivers the productivity gains and customer outcomes that support functions need, with the security, governance, and controls IT requires.

RESOURCES

## Explore resources for support teams

#### Forrester TEI Study: 333% ROI in 12 months

See how enterprises achieve returns with WRITER, featuring customer results and independent economic impact analysis.

**[Watch webinar on-demand](/content/solutions/support/#/index.html)**

#### The six pillars of The Agentic Compact

Get the definitive framework for deploying safe, responsible, human-agent collaboration.

**[Download the report](https://go.writer.com/the-agentic-compact?dd_aid=6c8f6787-6739-4630-bc62-f29eaf9574b9&_gl=1*1fqjtiy*_gcl_au*MTgwNzEzODI4My4xNzcxODY3MDE3LjExNzg1Njg3NDUuMTc3MzMzMjM2My4xNzczMzMyMzY5)**

#### Learn from the real-world success of Uber

Learn how Uber built an AI-ready culture by embedding AI into existing workflows and turning support agents into AI champions.

**[Watch the webinar](https://go.writer.com/empoweringteams-uber?_gl=1*11nb5y9*_gcl_au*NzE4NTEyNzg4LjE3NzU0OTcwMDUuODA5NDM2NTE1LjE3NzU1Nzc4MTcuMTc3NTU3NzgxNg..)**

#### Enterprise AI use cases for technology firms

Explore how enterprise technology teams are gaining a competitive advantage by deploying AI agents today.

**[Read the guide](/content/guides/ai-use-cases/index.html)**

Transform support operations with WRITER